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Tue. Nov 29th, 2022
Hard Tech Group
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RMA Request
Returns
Please fill the form below to process your returns
All returns must be sent back in a box and packaged properly.
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Name
*
What is your order number?
*
What is the model number of the TV?
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List all part numbers for this return
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If available do you want a replacement part?
Yes
No
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Why are you returning the part(s)?
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Describe the original symptoms the TV was experiencing before changing any parts?
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Which best describes what happened after replacing the part(s)?
TV has same issue as described above
TV has a different issue. Please explain below
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What happened after replacing the part?
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Do you think you received the wrong part(s)? *
Yes
No
Please read Return and Order Cancellation Policy
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued. All returns must be accompanied by a valid Return Authorization number. All returns must be submitted within 15 days of the original shipment date. Any returns submitted after 20 days will be denied. Full credit, less shipping charges will be applied to all factory sealed authorized returns. Full credit will be applied to all defective authorized returns. (defective merchandise does not include physical abuse) A 20% restock fee, less the shipping charges will be applied to all opened, non-defective authorized returns. All unauthorized returns will be refused. All return requests must be submitted to customer service to obtain a proper return authorization number. Return requests must be submitted with the original order number and the reason for return. Authorized RMA must be received by our returns dept. within 30 days of the RA number being issued. The return shipping fee is at the expense of the customer.
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We usually respond to requests within one business day.
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