Return and
Order Cancellation Policy
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If you
cancel your order BEFORE it has been shipped, you will be assessed a
15% cancellation fee before credit is issued.
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All
returns must be accompanied by a valid Return Authorization number.
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All
returns must be submitted within 15 days of the original shipment date.
Any returns submitted after 20 days will be denied.
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Full
credit, less shipping charges will be applied to all factory sealed
authorized returns.
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Full
credit will be applied to all defective authorized returns. (defective
merchandise does not include physical abuse)
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A 20%
restock fee, less the shipping charges will be applied to all opened,
non-defective authorized returns.
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All
unauthorized returns will be refused.
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All
return requests must be submitted to customer service to obtain a
proper return authorization number.
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Return
requests must be submitted with the original order number and the
reason for return.
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Authorized
RMA must be received by our returns dept. within 30 days of the RA
number being issued.
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The
return shipping fee is at the expense of the customer.
In
order to process a Return authorization (RA) number, must complete the
require form at:
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