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Shipping & Returns

 INFORMATION

Shipping:
Payment:
VisaMasterCardDiscoverAmerican ExpresseCheck

Credit cards (Visa, MasterCard or American Express), C.O.D., bank transfer, certified checks, PayPal. The total of your invoice will appear online instantly. It's very easy, safe and secure!

S & H: We ship using UPS and USPS - U.S. Shipping Services.
Returns: Shipment within 24 hrs when our inventory permits.  
Quick exchange on returned items upon previous mutual agreement.*
Quick response to customer's questions and compliance.
The return shipping fee is at the expense of the customer.

Consumer Electronics Return and Order Cancellation Policy 

  • If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

  • All returns must be accompanied by a valid Return Authorization number.

  • All returns must be submitted within 15 days of the original shipment date. Any returns submitted after 20 days will be denied.

  • Full credit, less shipping charges will be applied to all factory sealed authorized returns.

  • Full credit will be applied to all defective authorized returns. (defective merchandise does not include physical abuse)

  • A 20% restock fee, less the shipping charges will be applied to all opened, non-defective authorized returns.

  • All unauthorized returns will be refused.

  • All return requests must be submitted to customer service to obtain a proper return authorization number.

  • Return requests must be submitted with the original order number and the reason for return.

  • Authorized RA must be received by our returns dept. within 30 days of the RA number being issued.

Please confirm with us before any returns

Hours: Monday through Friday   9 a.m. to 5:00 p.m. Eastern Time
Your calls are important to us. In our absence, please leave a message on the answering machine and we will get back to you as soon as possible.

CONTACT INFORMATION


Customer service email:  
service @ hardtechgroup.net

Tel.: (734) 728-TECH 

HARD TECH GROUP / ONTECH FORCE

13101 Eckles Rd. Suite 201

Plymouth, Michigan 48170

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