Return and Order Cancellation Policy
- If you cancel your order BEFORE it has been shipped, you will be
assessed a 15% cancellation fee before credit is issued.
- All returns must be accompanied by a valid Return Authorization
- All returns must be submitted within 15 days of the original
shipment date. Any returns submitted after 20 days will be denied.
- Full credit, less shipping charges will be applied to all factory
sealed authorized returns.
- Full credit will be applied to all defective authorized returns.
(defective merchandise does not include physical abuse)
- A 20% restock fee, less the shipping charges will be applied to
all opened, non-defective authorized returns.
- All unauthorized returns will be refused.
- All return requests must be submitted to customer service to
obtain a proper return authorization number.
- Return requests must be submitted with the original order number
and the reason for return.
- Authorized RA numbers must be received by our returns dept.
within 30 days of the RA number being issued.
- The return shipping fee is at the expense of the customer.
In order to process a Return merchandise authorization (RMA) number, must complete the require form at: