Refund Policy

 Return and Order Cancellation Policy
 

• If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
• All returns must be accompanied by a valid Return Authorization number.
• All returns must be submitted within 15 days of the original shipment date. Any returns submitted after 20 days will be denied.
• Full credit, less shipping charges will be applied to all factory sealed authorized returns.
• Full credit will be applied to all defective authorized returns. (defective merchandise does not include physical abuse)
• A 20% restock fee, less the shipping charges will be applied to all opened, non-defective authorized returns.
• All unauthorized returns will be refused.
• All return requests must be submitted to customer service to obtain a proper return authorization number.
• Return requests must be submitted with the original order number and the reason for return.
• Authorized RA numbers must be received by our returns dept. within 30 days of the RA number being issued.
• The return shipping fee is at the expense of the customer.

In order to process a Return merchandise authorization (RMA) number, must complete the require form at:
https://hardtechgroup.net/main/index.php/return-warranty-policy/.