Do you need a quick solution to a computer problem? With online remote-assistance tools software, we can solve your computer's troubles.  

Cost: The charge for remote assistance is $25 for the first 30 minutes. More than 30 minutes is billed at a rate of $45 per hour. The charge will be have to pay by credit card.

Frequently Asked Questions

Q: How does this service work?
A: Once you call us, you are prompted to download a small, easy to install program, which allows us to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

Q: Can a we (HTG Technician) look through files without my knowledge?

A: Absolutely not. Your representative sees only what you see and whatever you permit us to see on your computer screen. Before we view your screen, we will first ask your permission and request that you close all documents containing private information.

Q: How is security maintained?
A: At the beginning of a screen-sharing session, you and us are connected via a communication server. The screen data that is passed between you and us during a session is highly secure. After the session has ended, we can no longer see your screen or access your computer unless you make another explicit request for support.

Q: What are the minimum requirements for my computer and Internet connection?

A: For us to view your desktop, your computer should meet these requirements:
· 28.8Kbps or greater Internet connection (56K recommended)
· Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0, XP or Vista
· Internet Explorer 4.0 or Netscape 4.0 or higher
· Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy.

Q: Is the plug-in virus free?
A: Yes, the plug-in is safe. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.

Q: What is the size of the file that I will download to engage in a screen-sharing session with my support representative?

A: The file size is smaller than a regular floppy disk storage.

Q: Are there any files or folders left on my computer after the session ends?

A: The downloaded file stays on your computer, but can be removed going to your control panel.